Privacy Policy

How we use your information

What Personal Information Is Collected

If a tenant or prospective tenant reaches out to us requesting information or a service, we will collect the information from that request in order to respond.  For example, if a prospective tenant is asking information about an available rental, we will keep their name, phone number, email or other contact information in order to contact them to provide information on that rental, as requested.  We do not maintain a database of prospects beyond that rental, unless the prospect requests to be placed on a waiting list for contact in the future. 

We keep and store information securely for renters in order to evaluate their application approval/denial and communication during and after residency, as it relates to the rental of our property.

How Personal Information Is Used

For prospective tenants, we will use the contact information provided to respond to the request for information and to schedule showings of properties.  If an application is submitted by the prospective tenant, we will use that information to remain in contact with them throughout the application process, as requested. 

For tenants, we will keep and securely store their information as it relates to the rental of the property.  For example, a tenant may contact our office through the portal, email, SMS or phone call in order to report a request for repair.  We will use that information in order to provide a response to their request.

When We Share Personal Information

When a prospective resident contacts us to inquire on a rental, only employees of Ransa Companies, Inc., d.b.a. Ransa Properties, will have access to that information and will use this information to respond to requests.

When a tenant contacts us to request a repair, we may share the details of the request with an approved vendor (i.e., plumber, electrician, repair contractor) in order that the repair requested may be completed.

With a signed release provided, we may also provide rental history as requested by another property management company if the tenant is applying to live elsewhere in the future. 

Terms and Conditions

By contacting Ransa Companies, LLC, d.b.a., Ransa Properties, you are opting in to receiving messaging as a response via SMS, email, phone call, portal communication or other ways using the information provided to us.  Messaging and data rates may apply.  Message frequency will vary and may include rent reminders, reminders to allow entry to apartment, questions about work orders or other requests.  To opt out at any time, text STOP.   To request support, text HELP.